Help

"I can't find the email confirmation with my download."

In most cases, your download should show on the checkout confirmation page or be in your primary inbox or junk/spam. Please check here to make sure you have it. This might take a few minutes.

Still can't find your download email?

Customers frequently misspell their email addresses by accident at checkout, which means their download is sent to the wrong email. If this is the case for you, and you haven't received your PDF or audio file yet, and you've also checked spam, email us. It is our mission to make sure you get what you purchased, and we want to limit any unnecessary delays or inconveniences

Email hello@royalefatale.com if you have not received your purchase yet, and we will sort this out for you within 3-5 working days. Please be patient and wait for a response, as we get a lot of emails and inquiries daily!

"I've already purchased, but I no longer want my order, so I'd like a refund."

All sales are final. Due to the digital nature of all products on our site, we cannot refund customers for any circumstance. This refund policy applies to all payment parties, including out-of-website sales or/and third-party payments. Under no circumstances can payments be withdrawn, and by checking out on this website, you agree to our terms.

As a customer, you are responsible for understanding this upon purchasing any item on our site and ensuring you've purchased the product/service you intended to.

"My digital download is no longer working!"

Try again on a new device. If it still doesn't work, email us, and we will reset your link.